{"id":8598,"date":"2023-10-24T22:19:38","date_gmt":"2023-10-25T01:19:38","guid":{"rendered":"https:\/\/www.sesuperior.cl\/?page_id=8598"},"modified":"2025-04-08T13:05:18","modified_gmt":"2025-04-08T16:05:18","slug":"preguntas-frecuentes","status":"publish","type":"page","link":"https:\/\/www.sesuperior.cl\/en\/quienes-somos\/preguntas-frecuentes\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"8598\" class=\"elementor elementor-8598\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ccd537 e-con-full e-flex e-con e-parent\" data-id=\"1ccd537\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-d87284b e-con-full e-flex e-con e-child\" data-id=\"d87284b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-437cb70 elementor-widget elementor-widget-image\" data-id=\"437cb70\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"146\" height=\"28\" src=\"https:\/\/www.sesuperior.cl\/wp-content\/uploads\/2023\/11\/lineas-ondas-blancas.svg\" class=\"attachment-full size-full wp-image-12782\" alt=\"\" >\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-588fd18 e-con-full e-flex e-con e-child\" data-id=\"588fd18\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-d349259 e-flex e-con-boxed e-con e-child\" data-id=\"d349259\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a32a445 elementor-widget elementor-widget-heading\" data-id=\"a32a445\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The Superintendence of Higher Education<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-53db9c4 e-con-full e-flex e-con e-child\" data-id=\"53db9c4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5f59bd5 elementor-widget elementor-widget-image\" data-id=\"5f59bd5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"654\" height=\"170\" src=\"https:\/\/www.sesuperior.cl\/wp-content\/uploads\/2023\/11\/Ilustracion_trazoblanco-1.png\" class=\"attachment-medium_large size-medium_large wp-image-12783\" alt=\"\" srcset=\"https:\/\/www.sesuperior.cl\/wp-content\/uploads\/2023\/11\/Ilustracion_trazoblanco-1.png 654w, https:\/\/www.sesuperior.cl\/wp-content\/uploads\/2023\/11\/Ilustracion_trazoblanco-1-300x78.png 300w\" sizes=\"auto, (max-width: 654px) 100vw, 654px\" loading=\"lazy\" >\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ed9f593 e-con-full e-flex e-con e-parent\" data-id=\"7ed9f593\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-91a3de3 elementor-nav-menu__align-justify elementor-widget__width-auto elementor-nav-menu--dropdown-tablet elementor-nav-menu__text-align-aside elementor-nav-menu--toggle elementor-nav-menu--burger elementor-widget elementor-widget-nav-menu\" data-id=\"91a3de3\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;horizontal&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;},&quot;toggle&quot;:&quot;burger&quot;,&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-horizontal e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-91a3de3\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8426\"><a href=\"https:\/\/www.sesuperior.cl\/en\/quienes-somos\/\" class=\"elementor-item\">Known to the Superintendence of Higher Education<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8425\"><a href=\"https:\/\/www.sesuperior.cl\/en\/quienes-somos\/superintendente\/\" class=\"elementor-item\">Our Team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8424\"><a href=\"https:\/\/www.sesuperior.cl\/en\/quienes-somos\/estructura-interna\/\" class=\"elementor-item\">Internal Structure<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8600\"><a href=\"https:\/\/www.sesuperior.cl\/en\/quienes-somos\/preguntas-frecuentes\/\" class=\"elementor-item\">Frequently Asked Questions<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t<div class=\"elementor-menu-toggle\" role=\"button\" tabindex=\"0\" aria-label=\"Menu Toggle\" aria-expanded=\"false\">\n\t\t\t<svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--open e-font-icon-svg e-eicon-menu-bar\" viewbox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M104 333H896C929 333 958 304 958 271S929 208 896 208H104C71 208 42 237 42 271S71 333 104 333ZM104 583H896C929 583 958 554 958 521S929 458 896 458H104C71 458 42 487 42 521S71 583 104 583ZM104 833H896C929 833 958 804 958 771S929 708 896 708H104C71 708 42 737 42 771S71 833 104 833Z\"><\/path><\/svg><svg aria-hidden=\"true\" role=\"presentation\" class=\"elementor-menu-toggle__icon--close e-font-icon-svg e-eicon-close\" viewbox=\"0 0 1000 1000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M742 167L500 408 258 167C246 154 233 150 217 150 196 150 179 158 167 167 154 179 150 196 150 212 150 229 154 242 171 254L408 500 167 742C138 771 138 800 167 829 196 858 225 858 254 829L496 587 738 829C750 842 767 846 783 846 800 846 817 842 829 829 842 817 846 804 846 783 846 767 842 750 829 737L588 500 833 258C863 229 863 200 833 171 804 137 775 137 742 167Z\"><\/path><\/svg>\t\t<\/div>\n\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-91a3de3\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8426\"><a href=\"https:\/\/www.sesuperior.cl\/en\/quienes-somos\/\" class=\"elementor-item\" tabindex=\"-1\">Known to the Superintendence of Higher Education<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8425\"><a href=\"https:\/\/www.sesuperior.cl\/en\/quienes-somos\/superintendente\/\" class=\"elementor-item\" tabindex=\"-1\">Our Team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8424\"><a href=\"https:\/\/www.sesuperior.cl\/en\/quienes-somos\/estructura-interna\/\" class=\"elementor-item\" tabindex=\"-1\">Internal Structure<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-8600\"><a href=\"https:\/\/www.sesuperior.cl\/en\/quienes-somos\/preguntas-frecuentes\/\" class=\"elementor-item\" tabindex=\"-1\">Frequently Asked Questions<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c99a2f9 e-flex e-con-boxed e-con e-parent\" data-id=\"c99a2f9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2c87160 e-flex e-con-boxed e-con e-child\" data-id=\"2c87160\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e818216 elementor-widget elementor-widget-heading\" data-id=\"e818216\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently Asked Questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-71e94e1 elementor-widget elementor-widget-spacer\" data-id=\"71e94e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67168f5 elementor-widget elementor-widget-elementskit-accordion\" data-id=\"67168f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"elementskit-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\n        <div class=\"elementskit-accordion accoedion-primary\" id=\"accordion-6ae4fa9d89b5f\">\n\n            \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-0-67168f5\">\n                        <a href=\"#collapse-2fe231e6ae4fa9d89b5f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-2fe231e6ae4fa9d89b5f\" aria-expanded=\"false\" aria-controls=\"Collapse-2fe231e6ae4fa9d89b5f\">\n                            \n                            <span class=\"ekit-accordion-title\">1. What is the Superintendency of Higher Education?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-2fe231e6ae4fa9d89b5f\" class=\"collapse\" aria-labelledby=\"primaryHeading-0-67168f5\" data-parent=\"#accordion-6ae4fa9d89b5f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>La Superintendencia de Educaci\u00f3n Superior es un organismo p\u00fablico creado por la ley N\u00b0 21.091, sobre Educaci\u00f3n Superior, orientado a fiscalizar y supervigilar el cumplimiento de las disposiciones legales y reglamentarias que regulan a las universidades, institutos profesionales y centros de formaci\u00f3n t\u00e9cnica del pa\u00eds, as\u00ed como fiscalizar porque \u00e9stos destinen sus recursos a los fines que les son propios, de acuerdo a la ley y sus estatutos.<\/p><p>This institution was created as part of the National System of Quality Assurance of Higher Education, also composed by the Ministry of Education, the National Accreditation Commission and the National Council of Education.<\/p><p>The purpose of this new oversight body is to contribute to the improvement of the quality of higher education by collaborating with other bodies in the system to increase transparency and public trust in institutions, while safeguarding the public faith that society places in them.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-1-67168f5\">\n                        <a href=\"#collapse-648fd056ae4fa9d89b5f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-648fd056ae4fa9d89b5f\" aria-expanded=\"false\" aria-controls=\"Collapse-648fd056ae4fa9d89b5f\">\n                            \n                            <span class=\"ekit-accordion-title\">2. What are the main functions of the Superintendency of Higher Education?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-648fd056ae4fa9d89b5f\" class=\"collapse\" aria-labelledby=\"primaryHeading-1-67168f5\" data-parent=\"#accordion-6ae4fa9d89b5f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The main functions of the Superintendency of Higher Education, operationalized in the strategic objectives it has set for itself, are as follows:<\/p><ul><li>To ensure compliance with regulations and the sustainability of higher education institutions, while also safeguarding that they allocate their resources to their proper purposes in accordance with the law and their statutes.<\/li><li>To efficiently and promptly attend to and manage denunciations, complaints, and information requests from the different stakeholders in the higher education system.<\/li><li>Increase transparency levels in the higher education system by providing relevant and timely information to its various stakeholders.<\/li><li>Promote the implementation and strengthening of capacities and practices in higher education institutions that allow compliance with applicable regulations, with the aim of contributing to educational quality.<\/li><li>To contribute, in coordination with the National Accreditation Commission, the National Council of Education, and the Undersecretariat of Higher Education, to the strengthening of the Quality Assurance System in Higher Education (SINACES).<\/li><\/ul>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-2-67168f5\">\n                        <a href=\"#collapse-bb580d56ae4fa9d89b5f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-bb580d56ae4fa9d89b5f\" aria-expanded=\"false\" aria-controls=\"Collapse-bb580d56ae4fa9d89b5f\">\n                            \n                            <span class=\"ekit-accordion-title\">3. What powers does the Superintendency have to oversee higher education institutions?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-bb580d56ae4fa9d89b5f\" class=\"collapse\" aria-labelledby=\"primaryHeading-2-67168f5\" data-parent=\"#accordion-6ae4fa9d89b5f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>To carry out its oversight tasks, the Superintendence has the following powers, among others:<\/p><p>Require higher education institutions to provide information regarding their financial and asset situation, the composition of their administrative and governing bodies, agreements and conventions entered into with related entities, and other essential facts that may strategically affect the institution.<\/p><p>Cite the members of the administrative and governing bodies, as well as the senior authorities of the institution.<\/p><p>Request clarifying information from higher education institutions for the proper management of complaint and grievance applications.<br \/>Forward the background to other public agencies (SERNAC, Directorate of Labor, Public Ministry, SII, etc.) for cases of complaints and allegations that fall outside their scope of competence.<br \/>Establish sanctioning processes and apply fines to higher education institutions, when appropriate.<br \/>To attend the higher education institution's facilities to monitor their operations on-site.<\/p><p>In situations of serious non-compliance by the controllers of an institution of higher education, appoint a provisional administrator to manage it and evaluate its academic and financial viability.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-3-67168f5\">\n                        <a href=\"#collapse-684728d6ae4fa9d89b5f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-684728d6ae4fa9d89b5f\" aria-expanded=\"false\" aria-controls=\"Collapse-684728d6ae4fa9d89b5f\">\n                            \n                            <span class=\"ekit-accordion-title\">4. In the event that you need to file a claim or complaint, how should I do it?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-684728d6ae4fa9d89b5f\" class=\"collapse\" aria-labelledby=\"primaryHeading-3-67168f5\" data-parent=\"#accordion-6ae4fa9d89b5f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>The Superintendency of Higher Education has an electronic form on its website, www.sesuperior.cl, where all complaints and\/or reports are entered. Users must register by entering their personal and contact information. When submitting your complaint or report, you must include, with the greatest possible detail, the background of the case and attach all information considered relevant to aid in its processing.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-4-67168f5\">\n                        <a href=\"#collapse-06627576ae4fa9d89b5f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-06627576ae4fa9d89b5f\" aria-expanded=\"false\" aria-controls=\"Collapse-06627576ae4fa9d89b5f\">\n                            \n                            <span class=\"ekit-accordion-title\">5. How long does it take to get a response to my issue?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-06627576ae4fa9d89b5f\" class=\"collapse\" aria-labelledby=\"primaryHeading-4-67168f5\" data-parent=\"#accordion-6ae4fa9d89b5f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Once a claim or complaint is filed, the Superintendency of Higher Education has 15 business days to conduct a preliminary analysis of the case and determine the course of action. This may involve opening an inspection proceeding, acting as a mediator between the parties involved, referring the case to other competent bodies, or dismissing the case if it does not meet the criteria for processing.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-5-67168f5\">\n                        <a href=\"#collapse-5d0b3436ae4fa9d89b5f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-5d0b3436ae4fa9d89b5f\" aria-expanded=\"false\" aria-controls=\"Collapse-5d0b3436ae4fa9d89b5f\">\n                            \n                            <span class=\"ekit-accordion-title\">What does the mediation process consist of?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-5d0b3436ae4fa9d89b5f\" class=\"collapse\" aria-labelledby=\"primaryHeading-5-67168f5\" data-parent=\"#accordion-6ae4fa9d89b5f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Mediation is a process aimed at bringing the parties closer together, in which the Superintendence of Higher Education plays the role of interlocution and impartial counterpart, seeking to build bridges to resolve the problems that arise between the two parties in conflict. The premise behind a mediation process is that the parties are capable of finding a satisfactory solution to their differences by themselves, through a joint search for alternative solutions; all this process duly directed by an impartial mediator, as is the case with the Superintendence of Higher Education.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-6-67168f5\">\n                        <a href=\"#collapse-33c7af96ae4fa9d89b5f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-33c7af96ae4fa9d89b5f\" aria-expanded=\"false\" aria-controls=\"Collapse-33c7af96ae4fa9d89b5f\">\n                            \n                            <span class=\"ekit-accordion-title\">7. What if I disagree with the response to my issue from the higher education institution?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-33c7af96ae4fa9d89b5f\" class=\"collapse\" aria-labelledby=\"primaryHeading-6-67168f5\" data-parent=\"#accordion-6ae4fa9d89b5f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>In the event that a satisfactory agreement cannot be reached between the parties in the mediation process, the complainant may proceed with their case through a formal complaint, provided they meet the established criteria. It will be the responsibility of the Superintendency of Higher Education to analyze the merits of the case and initiate the corresponding actions accordingly.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                \n                <div class=\"elementskit-card\">\n                    <div class=\"elementskit-card-header\" id=\"primaryHeading-7-67168f5\">\n                        <a href=\"#collapse-c1b20036ae4fa9d89b5f\" class=\"ekit-accordion--toggler elementskit-btn-link collapsed\" data-ekit-toggle=\"collapse\" data-target=\"#Collapse-c1b20036ae4fa9d89b5f\" aria-expanded=\"false\" aria-controls=\"Collapse-c1b20036ae4fa9d89b5f\">\n                            \n                            <span class=\"ekit-accordion-title\">What does the reporting process involve?<\/span>\n\n                            \n                                <div class=\"ekit_accordion_icon_group\">\n                                    <div class=\"ekit_accordion_normal_icon\">\n                                        <!-- Normal Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-plus\"><\/i>                                    <\/div>\n\n                                    <div class=\"ekit_accordion_active_icon\">\n                                        <!-- Active Icon -->\n\t\t\t\t\t\t\t\t\t\t<i class=\"icon icon-minus\"><\/i>                                    <\/div>\n                                <\/div>\n\n                            \n                                                    <\/a>\n                    <\/div>\n\n                    <div id=\"Collapse-c1b20036ae4fa9d89b5f\" class=\"collapse\" aria-labelledby=\"primaryHeading-7-67168f5\" data-parent=\"#accordion-6ae4fa9d89b5f\">\n\n                        <div class=\"elementskit-card-body ekit-accordion--content\">\n                            <p>Through a complaint, an individual or group of individuals inform the Superintendency of a possible irregularity, with the aim that it investigates and adopts the appropriate measures.<\/p>                        <\/div>\n\n                    <\/div>\n\n                <\/div><!-- .elementskit-card END -->\n\n                                        <\/div>\n    <\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1196fb5 e-flex e-con-boxed e-con e-parent\" data-id=\"1196fb5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-a9ce739 e-flex e-con-boxed e-con e-child\" data-id=\"a9ce739\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e06fa56 elementor-widget elementor-widget-spacer\" data-id=\"e06fa56\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b8633d8 e-con-full e-flex e-con e-parent\" data-id=\"b8633d8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c3b3b35 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"c3b3b35\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00a0<\/strong><\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-24ff659 e-flex e-con-boxed e-con e-parent\" data-id=\"24ff659\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87f4902 elementor-widget elementor-widget-spacer\" data-id=\"87f4902\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;ekit_we_effect_on&quot;:&quot;none&quot;}\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>La Superintendencia de Educaci\u00f3n Superior Preguntas Frecuentes 1. \u00bfQu\u00e9 es la Superintendencia de Educaci\u00f3n Superior? La Superintendencia de Educaci\u00f3n Superior es un organismo p\u00fablico creado por la ley N\u00b0 21.091, sobre Educaci\u00f3n Superior, orientado a fiscalizar y supervigilar el cumplimiento de las disposiciones legales y reglamentarias que regulan a las universidades, institutos profesionales y centros [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":206,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-8598","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.1.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Preguntas Frecuentes - Superintendencia de Educaci\u00f3n Superior<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sesuperior.cl\/en\/who-are-we\/preguntas-frecuentes\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Preguntas Frecuentes - Superintendencia de Educaci\u00f3n Superior\" \/>\n<meta property=\"og:description\" content=\"La Superintendencia de Educaci\u00f3n Superior Preguntas Frecuentes 1. \u00bfQu\u00e9 es la Superintendencia de Educaci\u00f3n Superior? 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