Atención a público: Moneda 975, piso 11, Santiago, RM.
Hours of operation: Monday to Friday from 9:00 to 13:00 hours.

Atención a público: Moneda 975, piso 11, Santiago, RM.

Hours of operation: Monday to Friday from 9:00 to 13:00 hours.

Superintendencia suspende la atención presencial de público

La Superintendencia de Educación Superior (SES) informa que, debido al aumento de los contagios por COVID-19 y las nuevas restricciones de movilidad anunciadas por la autoridad sanitaria, a partir del lunes 5 de abril se suspende la atención presencial de público en sus oficinas.

Esta decisión no afectará la comunicación y el contacto con la ciudadanía ya que mantendremos los canales de consultas a través de nuestras redes sociales de Facebook, Twitter e Instagram.

En el caso que necesite enviar documentos oficiales a la Oficina de Partes, diríjalos al correo electrónico oficinadepartes@sesuperior.cl.

Finalmente, si requiere realizar un reclamo o denuncia debe ingresar a la plataforma de atención ciudadana disponible en nuestro sitio web www.sesuperior.cl y responder la información que se le solicita.

Protegernos es tarea de todos. Recuerda usar siempre mascarilla, lavarse las manos con jabón de manera frecuente, usar alcohol gel y mantener el distanciamiento físico. Además, respete las indicaciones de las medidas sanitarias, las cuales buscan minimizar los contarios de este virus. Para más información visita www.gob.cl/pasoapaso/

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Enter your case

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled.

Finalidad del Reclamo:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Para ingresar un Reclamo ¿qué debo considerar?​

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Etapas del Reclamo

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DENUNCIA:

La denuncia es el acto por medio del cual se pone en conocimiento a la Superintendencia de una eventual irregularidad, con el objeto de que ésta investigue y adopte las medidas que correspondan

Finalidad de la Denuncia:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

Para ingresar una Denuncia ¿qué debo considerar?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

¿Qué tipo de Denuncias son competencia de la SES?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

¿Qué tipo de Denuncias no son competencia de la SES?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation