Public attention: Moneda 975, 11th floor, Santiago, RM.
Hours of operation: Monday to Friday from 9:00 to 13:00 hours.

Entrevista al Superintendente Salazar en Diario Financiero

Este viernes (4 de octubre), la Superintendencia de Educación Superior anunció el inicio de una investigación a la Universidad San Sebastián (USS). José Miguel Salazar, quien está a cargo de esta repartición pública, explica en esta entrevista las razones detrás de esta acción y el alcance que puede tener. Adelanta que están recopilando las regulaciones […]

Superintendente valora rol de administración provisional en 9° aniversario de U. de Aysén

El superintendente de Educación Superior, José Miguel Salazar, participó en la ceremonia de celebración del noveno aniversario de la Universidad de Aysén, que tuvo lugar en Coyhaique, oportunidad en que el administrador provisional nombrado por la SES dio cuenta de los significativos avances logrados en los últimos meses y que han permitido a la institución […]

“The authorities of the Universidad Austral, like the Superintendence, they understand perfectly well that this is no time for cosmetic changes”

In an interview granted to the Austral newspaper of Valdivia, the Superintendent of Higher Education, José Miguel Salazar, addressed for the first time publicly the complex financial situation facing the Universidad Austral de Chile. The regulatory authority for the higher education system stated that “the Superintendency carries out a permanent supervisory role for the various [...]

Superintendent Salazar guiding G9: “The idea is to work toward a preventive action of the hand and in dialogue with the sector”

Una fructífera jornada de trabajo sostuvo el Superintendente de Educación Superior, José Miguel Salazar, con los rectores de las universidades integrantes de la RedG9, en la última sesión del consejo directivo de la corporación, desarrollada en la casa central de la Pontificia Universidad Católica de Valparaíso. La ocasión marcó el primer encuentro privado del Superintendente […]

Enter your case

Edit Content

CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

Edit Content

COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation