November 10, 2026 - Superintendencia de Educación Superior

Public attention: Moneda 975, 11th floor, Santiago, RM.

Hours of operation: Monday to Friday from 9:00 to 13:00 hours.

Superintendencia de Educación Superior y Universidad Bernardo O’Higgins sostienen reunión centrada en gestión e innovación

El Superintendente de Educación Superior, Francisco Achurra González, se reunió de manera protocolar con representantes de la Universidad Bernardo O’Higgins (UBO), encabezados por su rector, Claudio Ruff, con el propósito de fortalecer la relación directa entre la Superintendencia y las instituciones que integran el sistema de educación superior. Durante el encuentro, los representantes de la […]

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled.

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints:

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes