The Superintendence of Higher Education
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Cabinet
Responsible for articulating and supporting the relationship between divisions, departments, and units in resolving complex issues and implementing the action lines determined by the Superintendent.
Responsible for the generation and planning of dissemination and internal and external communication activities for the Superintendency.
Encargada de la recepción de reclamos y de la evaluación de su admisibilidad, inicia mediaciones y deriva casos a otras unidades según corresponda.
Internal Audit Unit
Provide technical advice to the Superintendent, promote self-control mechanisms, evaluate and recommend improvements to the internal control system.
Prosecutor's Office
Prestar asesoría jurídica permanente al Superintendente/a, divisiones, departamentos y unidades de la Superintendencia, velando por la legalidad de los actos de la institución, además de asesorar jurídicamente, tanto a usuarios internos como externos, en todas aquellas materias que sean propias del servicio. Sustanciar los procedimientos sancionatorios de la Ley 21.091 y administrativos de la Ley 20.800 y proponer al Superintendente/a la aplicación de sanciones y medidas respectivas. Proponer las interpretaciones a la normativa educacional del sector de educación superior y coordinar las acciones tendientes a la representación y defensa judicial del servicio.
PIt proposes legal and administrative guidelines, prepares resolution projects for sanctioning or archiving procedures, coordinates processing, tracks deadlines, maintains a record of infractions, and approves administrative acts and contracts. It collaborates in the review of background and titles for contracts, and approves internal administrative acts of the Superintendency, ensuring legality in all processes.
CCoordinates the judicial processing of protection and claim appeals against resolutions of the Superintendent, prepares reports for Courts and appeals, systematizes judgments, processes illegality claims, advises on educational regulations, prepares responses to state entities, and coordinates labor, civil, and public procurement lawsuits, as well as those related to the civil liability of directors of higher education institutions.
CManages the achievement of goals and commitments, advises on their construction, monitors timelines, prepares management reports and indicators, participates in budget management, trains in specific areas, collaborates on technological projects, and advises on the efficiency of internal prosecutor's office processes, providing comprehensive support for the achievement of institutional objectives.
Supervision Division
It is responsible for the planning, development, and control of supervision and inspection activities of higher education institutions and related individuals established by law, with the purpose of ensuring compliance with the laws and regulations of the higher education sector and the use of resources for their intended purposes in accordance with the law and their statutes. Design processes, instruments, and guidelines for supervision and oversight.
Elaboration and design of the Supervision Model, processes, and plans. It carries out supervision and oversight actions to verify compliance with educational regulations, ensuring that institutions use their resources appropriately. It oversees related-party transactions, analyzes essential facts, and evaluates the financial situation of institutions. Furthermore, it reviews accounting records, conducts audits, investigates violations, and collaborates in the design of circulars and procedures. The Division promotes internal coordination and executes focused oversight processes.
Realiza fiscalizaciones focalizadas en el uso de recursos, investigaciones especiales, y propone el diseño del proceso de rendición de cuentas del financiamiento por gratuidad. Además, ejecuta acciones de fiscalización para el Fondo Solidario de Crédito Universitario, investiga conforme a la Ley 20.800, y apoya en el análisis de estados financieros.
Supervisa la implementación de recomendaciones de la División de Supervisión por parte de instituciones de educación superior. Coordina supervisión preventiva, supervisa compromisos financieros y planes de recuperación bajo la Ley 20.800, y apoya el análisis y seguimiento de estados financieros.
Citizen Attention Division
It is responsible for coordinating and managing the information exchange processes with higher education institutions, as well as administering the IT platforms on which said processes are carried out. Prepare reports, briefings, and studies that promote evidence-based decision-making by the Superintendency, adhering to quality standards and methodological rigor. Publish reports, briefings, and studies to inform relevant stakeholders and the public about the Superintendency's activities and impact on the sector, as well as the main trends and developments in Chilean higher education. Consolidate, record, and keep updated the information generated in the application processes for higher education institutions.
CCoordinate reports for the National System for Quality Assurance in Higher Education (SINACES) bodies, manage requests and information platforms, consolidate data, provide internal information, report regulatory non-compliance to the Prosecutor's Office, lead data governance initiatives, develop compliance metrics, and support higher education institutions' capabilities. Additionally, propose alliances with public bodies to fulfill the Superintendent's functions.
EWorks with indices, statistics, and studies to support decisions. Develops and updates business intelligence, promotes technological innovation, and disseminates information on the website. Evaluate the impact of regulatory actions, conduct periodic studies in key areas of Chilean higher education, and contribute to data- and evidence-based decision-making.
Operations Management Division
It is responsible for efficiently administering and overseeing the physical, financial, accounting, budgetary, human, technological, strategic planning, and management control resources of the Superintendency. Promote and implement policies and measures aimed at their efficient use, ensuring that the support provided internally responds to the needs of the service and meets the standards of efficiency, timeliness, and quality, based on institutional guidelines and current legal provisions, contributing to the fulfillment of strategic plans and safeguarding the institution's assets. Formulate, execute, and control the annual budget of the service, in accordance with strategic definitions and in coordination with the other divisions, departments, and units of the institution.
GChallenges the employment cycle and relevant events, advises on procedures and regulations, generates information for institutional decisions, implements grading and evaluation systems, directs recruitment and training processes, promotes organizational climate, safety, and quality of work life. Fosters innovative initiatives, engages in dialogue with employees, projects budgets, manages payroll, and prepares reports for public bodies when necessary.
AExpert in budget management, plans the annual budget, manages incentive systems, oversees performance agreements, and tracks commitments. Collaborates on staffing reports, budget execution, and procedure manuals to improve internal processes of the Superintendency.
AManages the Accounting Financial System, ensuring adequate budgetary records. Prepares financial reports, executes payments, manages public procurement, oversees service contracts, and plans vendor payments. Additionally, coordinates the asset inventory system in accordance with current regulations.
Promote efficient use of technological resources, coordinates projects, optimizes systems and databases, implements cybersecurity policies, ensures the functioning of platforms and services, and manages servers to ensure continuous operability.
Rregisters, supervises, and distributes official documents, maintains secure physical archives, collaborates with other divisions, uses digital platforms for government communication, and manages paper document archives.
Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes
Problems in the community institutional arising from violations of the internal regulations of the institutions 
Charges for removal or academic suspension, charging wrong.
Benefits and/or grants student grants and loans) 
Misleading advertising 
Infrastructure or equipment, laboratories, computer support 
Application and admission selection test 
Comprehensive policy against sexual harassment, violence and gender discrimination 
