Public attention: Moneda 975, 11th floor, Santiago, RM.
Hours of operation: Monday to Friday from 9:00 to 13:00 hours.
  • Public attention: Moneda 975, 11th floor, Santiago, RM.
  • Hours of operation: Monday to Friday from 9:00 to 13:00 hours.
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Author: incode

Financial Statements 2019

IP Adventista IP Agrario Adolfo Matthei IP AIEP IP Carlos Casanueva IP Chileno Británico de Cultura IP Ciisa IP de Arte y Comunicación Arcos IP de Ciencias de la Computación Acuario Data IP de Chile IP de Los Ángeles IP del Comercio IP del Valle Central IP Diego Portales IP Dr. Virginio Gómez IP Duoc […]

Financial Statements 2019

CFT ALPES CFT Barros Arana CFT Cámara de Comercio de Santiago CFT Ceduc UCN CFT Ceitec CFT Cenco CFT Centro Tecnológico Superior Infomed CFT de ENAC CFT de Enseñanza de Alta Costura Paulina Diard CFT de la Industria Gráfica – Ingraf CFT Educap CFT Escuela Culinaria Francesa – Ecole CFT Estatal de la Región de […]

Financial Statements 2019

Pontificia Universidad Católica de Chile Pontificia Universidad Católica de Valparaíso Universidad Academia de Humanismo Cristiano Universidad Adolfo Ibáñez Universidad Adventista de Chile Universidad Alberto Hurtado Universidad Andrés Bello Universidad Arturo Prat Universidad Austral de Chile (*) Universidad Autónoma de Chile Universidad Bernardo O`Higgins Universidad Bolivariana Universidad Católica de la Santísima Concepción Universidad Católica de Temuco […]

Informe Plan Especial de Fiscalización

La Superintendencia de Educación Superior pone a disposición de la ciudadanía el informe consolidado del “Plan Especial de Fiscalización de las medidas adoptadas por las Instituciones de Educación Superior, en el contexto de la emergencia sanitaria producida por el Covid-19”, proceso que se inició en abril pasado y que involucró a 45 instituciones de educación […]

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
 I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

Review the admissibility of complaints instructions here

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

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What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation