Public attention: Moneda 975, 11th floor, Santiago, RM.
Hours of operation: Monday to Friday from 9:00 to 13:00 hours.
  • Public attention: Moneda 975, 11th floor, Santiago, RM.
  • Hours of operation: Monday to Friday from 9:00 to 13:00 hours.
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My portal SES

Author: incode

Citizen Attention

Nuestra Superintendencia cuenta con dos formularios dependiendo de lo que quiera realizar. Sugerencias, consultas y reclamos sobre la gestión de la SES Formulario que permite conocer su opinión sobre temas relacionados al trabajo que realiza la Superintendencia de Educación Superior. Entrar aquí 📝 Reclamos y denuncias contra instituciones de educación superior Formulario para ingresar un reclamo […]

Cuenta Pública Participativa 2019

El Superintendente de Educación Superior, Jorge Avilés Barros, presenta los principales hitos y avances de nuestro primer año de gestión.

Improve the quality of higher education institutions

Como organismo fiscalizador entendemos la necesidad de promover las condiciones que permiten el normal y armónico desarrollo del sistema, de la mano de una fiscalización efectiva y proporcional, la cual debe velar porque las instituciones de educación superior den estricto cumplimiento a la normativa que les es aplicable sin que por ello se inhiba su […]

We focus our actions on people, the ultimate beneficiaries of the system

Una de las principales novedades que trajo consigo la creación de la superintendencia es que por primera vez el país cuenta con un organismo fiscalizador del sistema de educación superior, que incluye dentro de sus tareas, atender y gestionar de manera eficiente y oportuna las denuncias, reclamos y solicitudes de información que le presenten los […]

We work to increase confidence in higher education institutions.

Un importante instrumento que la ley nos entrega para el cumplimiento de nuestra misión es la facultad normativa, la que nos permite contribuir a dar certeza jurídica a las casas de estudio y a sus comunidades en distintas materias relevantes. Sobre este punto, quisiéramos destacar la utilidad que esta herramienta tiene para atender situaciones de […]

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
 I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

Review the admissibility of complaints instructions here

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

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What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation