Public attention: Moneda 975, 11th floor, Santiago, RM.
Hours of operation: Monday to Friday from 9:00 to 13:00 hours.

Announcement regarding student Catalina Cayazaya's situation

Frente a la lamentable noticia del fallecimiento de Catalina Cayazaya Cors, estudiante de quinto año de Terapia Ocupacional en la Universidad de los Andes, la Superintendencia de Educación Superior informa que:

Hasta el momento de esta comunicación, la Superintendencia no ha recibido ninguna denuncia o reclamo formal relacionados con este caso. Sin embargo, debido a la gravedad de la situación, se ha resuelto actuar de oficio.

La información disponible hasta ahora apunta a que su deceso se habría producido en el contexto de una serie de denuncias realizadas ante la Universidad. Por eso, se ha oficiado a la Universidad de los Andes para que entregue a la SES toda la información que disponga en relación con esta lamentable situación, las acciones que desarrollará para clarificar lo ocurrido y la manera en que está enfrentando otras denuncias similares, en caso de existir.

La Superintendencia de Educación superior reitera la importancia de que las instituciones de educación superior desarrollen sus actividades regulares en un clima de una sana convivencia y que sus autoridades resguarden el derecho a estudiar en ambientes libres de todo tipo de violencia.

 

Superintendence of Higher Education

Share news:

Enter your case

Edit Content

CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

Edit Content

COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation