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SES capacita a contrapartes técnicas de CFT estatales

The División de Atención Ciudadana de la Superintendencia de Educación Superior (SES) llevó a cabo una de sus primeras relatorías institucionales dirigida, en esta ocasión, a los Centros de Formación Técnica Estatales. La actividad, desarrollada el pasado jueves 19, se enfocó en la gestión documental, financiera y en el marco regulatorio con el propósito de fortalecer las capacidades de las contrapartes técnicas institucionales y orientarlas respecto de los procesos y obligaciones que deben cumplir en su rol como interlocutor con la Superintendencia.

La iniciativa fue valorada por la Asociación de Centros de Formación Técnica Estatales de Chile (CFTECH), cuyo presidente, Ramón Rubio -rector del CFT Estatal de Los Ríos-, participó activamente junto sus pares y altos funcionarios del sector.

Durante la jornada se abordaron temáticas claves como el uso de plataformas de gestión de denuncias, reclamos, procesos de fiscalización, reportes financieros, rendiciones y registro de información institucional, herramientas esenciales para una relación fluida y eficiente entre las instituciones de educación superior y la Superintendencia.

Para Ulises Vilches, integrante de la División y uno de los relatores de la jornada, la actividad fue altamente productiva. “Fue muy provechoso tener a las máximas autoridades de las CFTs y sus contrapartes técnicas en la misma sala para efectos de precisar procesos y despejar dudas. Mención honrosa a mis colegas relatores Constanza Abarzúa, Matías Toloza y Maximiliano Díaz, que nos acompañaron durante la jornada”.

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation