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Hours of operation: Monday to Friday from 9:00 to 13:00 hours.

SES organiza jornada participativa de planificación estratégica 2023

La Superintendencia de Educación Superior organizó una jornada de Planificación Estratégica 2023, encuentro para que las y los trabajadores de la SES analizaron y dialogaran sobre las fortalezas, oportunidades, debilidades y amenazas que pueden contribuir o limitar el rol del ente fiscalizador de cara al inicio de un nuevo año académico. El encuentro, realizado el […]

Presidente de la República nombra a nuevo Superintendente de Educación Superior

El Presidente de la República, Gabriel Boric Font, designó al abogado José Miguel Salazar Zegers como nuevo Superintendente de Educación Superior. El profesional fue elegido por el Mandatario de una nómina de candidatas y candidatos presentada por el Consejo de Alta Dirección Pública, como resultado de un concurso que convocó a más de 200 postulantes. […]

Más del 88% de los jóvenes de la Región de Atacama asisten a clases presenciales

La Región de Atacama cuenta con más de 12.500 jóvenes que estudian en las 10 instituciones de educación superior existentes en la zona. De ellos, un 88,5% asistió presencialmente a clases durante el primer semestre 2022, resultado que deja a la región levemente por sobre el promedio nacional. Estas cifras fueron parte del resultado del […]

Informe regional sobre avance en asistencia presencial primer semestre 2022

La Superintendencia de Educación Superior (SES) presenta los informes regionales del proceso de fiscalización que aplicó en septiembre 2022 a todas las universidades, institutos profesionales y centros de formación técnica del país, con la finalidad de verificar el estado de prestación del servicio educativo en el contexto del COVID-19, fundamentalmente en materia de presencialidad del […]

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation