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Superintendent(s) participate in the third COSOC session and highlight their role in strengthening citizen participation

In the framework of its third session, the Superintendent of Higher Education (acting), Daniela Poblete, delivered the institution's official greeting to the members of the first Civil Society Council (COSOC) of the Superintendence of Higher Education (SES), marking a new milestone in the consolidation of this participation space.

During his speech, the authority highlighted the importance of forming this council, noting that “the formation of this space was an outstanding challenge for our Service, and today we can say it is a reality. Its integration not only strengthens our institutional framework but also allows us to establish a direct channel of dialogue with the different communities that are part of the system, enriching citizen participation processes.”.

The SES Civil Society Advisory Council (COSOC) is established as a consultative body that allows for the incorporation of the civil society's perspective into institutional work, thereby strengthening transparency, connection with the community, and the quality of public decisions.

The Council is comprised of representatives from various organizations and stakeholders in the system.

  • Reiner Hollander, President and Representative of the Academics
  • Leopoldo Ramirez Alarcon, civil society representative
  • Camilo Peña Ramírez, representative of the academics
  • Jonás Chnaiderman, representative of the academics
  • Miguel Oyarzun, Representative of higher education officials
  • Bastías Becker, student representative

In this third session, its members continued to advance in the development of their work agenda, in a space of open dialogue that has allowed for the collection of different perspectives and experiences related to the higher education system.

Finally, the superintendent (s) announced that soon “we will carry out a new call to fill the remaining available positions and thus further strengthen this space. We hope that this Council will be an instance of collaborative work, allowing us to gather diverse perspectives and jointly advance in strengthening the higher education system.”.

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation