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  • Public attention: Moneda 975, 11th floor, Santiago, RM.
  • Hours of operation: Monday to Friday from 9:00 to 13:00 hours.
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SES participa en sesión de SINACES: Superintendente Francisco Achurra expone focos de gestión y se aprueba Plan de Acción 2026-2030

En la última sesión del Sistema Nacional de Aseguramiento de la Calidad de la Educación Superior (SINACES), realizada el pasado martes 25 de agosto, los integrantes del comité dieron la bienvenida oficial al nuevo Superintendente de Educación Superior, Francisco Achurra González.
 
En el encuentro de coordinación interinstitucional, el Superintendente presentó la hoja de ruta de la SES, detallando los principales desafíos y prioridades del servicio orientados a fortalecer sus funciones sustantivas:
 
  • Sostenibilidad financiera: Fiscalización preventiva para asegurar la viabilidad económica de las instituciones de educación superior.
  • Cumplimiento normativo: Fiscalización legal estricta y correcto apego a los marcos vigentes.
  • Canales ciudadanos: Gestión oportuna y eficaz de los reclamos y denuncias del sistema.
  • Inteligencia de datos: Optimización y uso estratégico de la información obtenida en el ejercicio de las competencias de la SES.
 
Coordinación a largo plazo

Durante la jornada, el comité de SINACES aprobó de manera unánime el nuevo Plan de Acción 2026 – 2030, el cual define los lineamientos estratégicos para el aseguramiento de la calidad en el mediano plazo.
 
Asimismo, con el propósito de avanzar de forma articulada en el diseño institucional, se acordó la conformación de un comité especial integrado por la Comisión Nacional de Acreditación (CNA), el Consejo Nacional de Educación (CNED) y la Subsecretaría de Educación Superior. Esta instancia técnica estará a cargo de analizar las reformas legales pertinentes para una evolución armónica y coordinada del marco regulatorio técnico.
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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
 I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

Review the admissibility of complaints instructions here

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

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What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation