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Superintendencia de Educación Superior y Universidad Bernardo O’Higgins sostienen reunión centrada en gestión e innovación

El Superintendente de Educación Superior, Francisco Achurra González, se reunió de manera protocolar con representantes de la Universidad Bernardo O’Higgins (UBO), encabezados por su rector, Claudio Ruff, con el propósito de fortalecer la relación directa entre la Superintendencia y las instituciones que integran el sistema de educación superior.

Durante el encuentro, los representantes de la universidad presentaron antecedentes relativos a su modelo de gestión institucional y planificación, así como distintas iniciativas desarrolladas en materia de innovación y transformación digital.

Entre las experiencias abordadas estuvieron el desarrollo de herramientas propias de Inteligencia Artificial (IA), sus avances en productividad científica y diferentes acciones de vinculación con el medio, entre ellas las realizadas a través de su Clínica Veterinaria.

La reunión permitió, además, intercambiar experiencias sobre prácticas de gestión y planificación institucional que pueden constituir referencias de interés para el sistema de educación superior.

Por su parte, la Superintendencia reafirmó su rol de velar por el cumplimiento de la normativa vigente y destacó la relevancia de mantener espacios de diálogo directo con las instituciones, especialmente frente a desafíos como la transformación digital, la sostenibilidad y el fortalecimiento de sus capacidades de gestión.

La instancia forma parte del trabajo de relacionamiento institucional que desarrolla la SES con las distintas casas de estudio del país, buscando compatibilizar el ejercicio de sus funciones fiscalizadoras con un diálogo que contribuya al adecuado funcionamiento y fortalecimiento del sistema.

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation