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Superintendencia celebra su sexto aniversario

The 6 de mayo de 2019 iniciamos un desafío histórico: poner en marcha una Superintendencia de Educación Superior que resguardara el derecho a la educación de los estudiantes y fortaleciera el sistema en su conjunto.

Nacimos gracias a un amplio consenso social y político, que entendió la necesidad de contar con una institución pública autónoma, técnica y con atribuciones claras para fiscalizar a universidades, institutos profesionales y centros de formación técnica, promoviendo la transparencia, la sostenibilidad financiera y el cumplimiento de la ley, siempre con respeto a la autonomía institucional.

En estos seis años de ejercicio, hemos recibido y gestionado más de 13 mil reclamos y denuncias. Cada uno de estos casos representa la confianza de estudiantes, familias y comunidades que esperan respuestas y justicia. Gracias al trabajo riguroso y comprometido de nuestro equipo, el 57,2% de estos casos ha obtenido resultados favorables para los reclamantes.

Nuestro trabajo no se detiene ahí. Fiscalizamos, analizamos riesgos, emitimos alertas tempranas y entregamos información clara y oportuna a la ciudadanía, para que las personas puedan tomar decisiones informadas sobre su futuro educativo.

Todo esto es posible gracias a un equipo profesional y humano profundamente comprometido con el interés público: abogadas, analistas, fiscalizadores, economistas, técnicos, y muchas otras personas que comparten una misma misión: resguardar el derecho a la educación.

💙 Gracias a quienes han sido parte de este camino, y a quienes confían en nuestra labor.
Seguimos adelante, porque aún queda mucho por hacer.

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation