Public attention: Moneda 975, 11th floor, Santiago, RM.
Hours of operation: Monday to Friday from 9:00 to 13:00 hours.

Superintendente valora rol de administración provisional en 9° aniversario de U. de Aysén

El superintendente de Educación Superior, José Miguel Salazar, participó en la ceremonia de celebración del noveno aniversario de la Universidad de Aysén, que tuvo lugar en Coyhaique, oportunidad en que el administrador provisional nombrado por la SES dio cuenta de los significativos avances logrados en los últimos meses y que han permitido a la institución […]

Hacienda impulsa proyecto de Gobernanza de Datos con las superintendencias del país

La subsecretaria de Hacienda, Heidi Berner, encabezó este lunes el lanzamiento oficial del proyecto de Gobernanza de Datos para las superintendencias del país, con el objetivo de levantar un marco para dotarlas de la metodología que permita velar por la adecuada captura, almacenamiento, procesamiento, y comunicación de datos, de manera que estos puedan interoperar facilitando […]

Superintendent Salazar meets with Catalina Cayazaya's mother and announces that the University of the Andes will deliver the requested report to the SES tomorrow.

The Superintendent of Higher Education, José Miguel Salazar, met with Carolina Cors, mother of Catalina Cayazaya, a student in the Occupational Therapy program at the University of the Andes, who took her own life after reporting mistreatment by her tutors during the internship she was completing as part of her professional training. On this occasion, […]

Public Statement Regarding the Austral University of Chile's Recovery Plan

The Superintendence of Higher Education (SES) wishes to inform the broad community that makes up the Austral University of Chile (UACh), and the general public, about the decision made regarding the recovery plan proposal prepared by the institution to address the complex financial and administrative scenario it has faced during […]

Superintendent Salazar receives the new Vertebral Chile board

The Superintendent of Higher Education, José Miguel Salazar, met on Monday, March 18th with the new board of directors of the Council of Rectors of Vertebral Chile, an organization representing 23 accredited professional institutes and technical training centers in the country. During the meeting, the Superintendency and Vertebral agreed to establish a collaborative effort to address […]

SES: Study reveals that the number of students at higher education institutions at financial risk decreased by one-third in 10 years

The Superintendency of Higher Education (SES) today shared with the academic community the main findings of the study “Financial Health of Higher Education in Chile. Exploratory Study 2012-2022,” at an event led by Superintendent José Miguel Salazar and the Undersecretary of Higher Education, Víctor Orellana, along with numerous rectors and representatives […]

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation