Public attention: Moneda 975, 11th floor, Santiago, RM.
Hours of operation: Monday to Friday from 9:00 to 13:00 hours.

We work to increase confidence in higher education institutions.

An important instrument that the law provides us for fulfilling our mission is the regulatory power, which allows us to contribute to providing legal certainty to educational institutions and their communities in various relevant matters. On this point, we would like to highlight the usefulness of this tool in addressing situations that put pressure on the system, such as those that have occurred recently, serving as a guide for the fulfillment of their legal obligations and to supplement certain provisions of the Law whose interpretation is not entirely clear.

In this area, I would like to highlight the instructions regarding the meaning and scope of force majeure in higher education, which constituted the first specific administrative regulatory tool on this matter in higher education. A second circular was added to this, which complemented the instructions given in the context of the health emergency caused by COVID-19.

I would also like to refer to two general application standard projects that were worked on during this first year of operation, with the aim of facilitating compliance by institutions with certain matters contained in the law. The first of these establishes the definitions, procedures, deadlines, and mechanisms that will be used for higher education institutions to comply with their legal obligation to provide information. I am referring particularly to financial information; on acts, agreements, and operations carried out with related parties; information on their partners, associates, and directors; on the participation of institutions in related entities; information on donations; essential facts; on the controller, among others.

The second corresponds to the accounting standards for state higher education institutions, a document that is being worked on in conjunction with the Office of the Comptroller General of the Republic.

Finally, it is worth highlighting that throughout this year, various pronouncements have been issued on specific matters consulted by higher education institutions, with the aim of guiding them and providing a correct interpretation of the regulations within our purview.

To increase confidence in the system, one of our main concerns is to broaden the levels of transparency in the higher education system. Along these lines, we published the first public registry of partners and associates of higher education institutions, as well as the first public registry of administrators of the country's educational institutions, both made available to the public on our institutional website. In turn, we published the financial statements of all institutions, so that the general community can be informed about their financial situation.


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Message – Startup – Quality – Confidence – Focus on People

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation