Public attention: Moneda 975, 11th floor, Santiago, RM.
Hours of operation: Monday to Friday from 9:00 to 13:00 hours.

Puesta en marcha de la Superitendencia de Educación Superior

La Ley 21.091 reorganizó buena parte de la institucionalidad de la educación superior chilena, creando también a la Superintendencia de Educación Superior, que es el organismo público encargado de fiscalizar y supervigilar el cumplimiento de las disposiciones legales y reglamentarias que regulan a las universidades, los institutos profesionales y los centros de formación técnica del país.

Atendida la importancia de la tarea encomendada a este nuevo servicio, apenas se promulgó la Ley, el Presidente de la República encargó al Ministerio de Educación realizar las acciones necesarias para la correcta implementación de la Superintendencia. Así, el 30 de agosto de 2018 marca el hito inaugural del proceso de implementación, con la oficialización de mi nombramiento como primer Superintendente.

Agradeciendo la tremenda responsabilidad que se nos confió, nuestras primeras medidas consistieron en la planificación de las actividades de implementación y en la realización de diversas acciones en los ámbitos legales, presupuestarios y administrativos necesarios para cumplir de forma satisfactoria con nuestra puesta en marcha. Así, adelantándonos a los plazos establecidos en la ley, logramos abrir las puertas de la Superintendencia en mayo de 2019. Durante este periodo se definieron también elementos esenciales del quehacer institucional como nuestra misión que consiste en “contribuir a la estabilidad y desarrollo del sistema de educación superior, velando porque los centros de formación técnica, los institutos profesionales y las universidades del país sean sustentables, cumplan con la normativa que le es aplicable y destinen sus recursos a los fines que le son propios. Lo anterior, con el propósito de incrementar la confianza y resguardar la fe pública depositada por los estudiantes, sus familias y el resto de la comunidad en el sistema”.


Chapters

Message – Startup– Quality – Confidence – Focus on People

Share news:

Enter your case

Edit Content

CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

Edit Content

COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation