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SES Holds Informative Session with Legal Teams from Higher Education Institutions on the Application of Law 21.369

The Superintendence of Higher Education (SES) called for an informational session aimed at the legal representatives of the different higher education institutions in the country. The meeting, held remotely on June 12, had the objective deepen into the scope of the latest institutional statement contained in Ordinary Letter SES No. 498/2025, which reconsiders the meaning of Article 7 of Law No. 21,369.

This statement arises in response to various inquiries raised by the Council of Rectors of Chilean Universities (CRUCH), particularly regarding the mechanisms that will be used to verify compliance with the legal obligation to have a comprehensive policy against sexual harassment, violence, and gender discrimination. Additionally, aspects related to with the possibility of correcting non-compliance, the existence of instances to challenge resolutions adopted by the SES, and the deadlines considered in the procedures to be carried out (Review the statement).

During the day, other legal matters related to the application of this law were also reviewed, as well as the role that corresponds to both National Accreditation Commission (CNA) as well as the Superintendency itself in monitoring its implementation by universities, professional institutes, and technical training centers.

The main presentation was given by the SES prosecutor, Daniella Maureira, who was accompanied by the service's gender officer, Vanessa Doren; the chief of staff, Mauricio Rifo; and professionals from the Prosecutor's team.

The encounter convened more than 160 representatives from higher education institutions, who actively participated by raising doubts and comments regarding the new interpretative scopes of the law and other regulatory aspects previously addressed by the Superintendency.

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation