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Hours of operation: Monday to Friday from 9:00 to 13:00 hours.

8M: SES refuerza su compromiso para garantizar el derecho a estudiar en espacios libres de acoso sexual, violencia y discriminación de género en la educación superior

En el marco de la conmemoración del Día Internacional de la Mujer, la Superintendencia de Educación Superior (SES) reafirma su compromiso con la equidad de género en el sistema de educación superior, destacando el papel fundamental que desempeñan las mujeres en este ámbito y la importancia de garantizar espacios libres de acoso sexual, violencia y […]

Reclamos y denuncias contra instituciones de educación superior 2024: SES registra alza de 20% y casos con resultado favorable para el reclamante se elevan a 57%

La Superintendencia de Educación Superior (SES) dio a conocer el balance de reclamos y denuncias que ingresaron a su plataforma de atención ciudadana en contra de instituciones de educación superior durante 2024, dando cuenta de un alza de 20% respecto al año pasado, con un total de 5.383 requerimientos. Respecto a este punto, el Superintendente […]

SES makes the Report and Database of the 2024 Financial Health Study of Higher Education in Chile available to the public.

A comienzos de diciembre, la Superintendencia de Educación Superior (SES) dio a conocer públicamente los resultados del Segundo Informe del Estudio sobre la Salud Financiera del Sistema de Educación Superior en Chile, trabajo que dio cuenta, entre sus principales conclusiones, que el número de estudiantes matriculados en instituciones clasificadas en el perfil de alto riesgo […]

SES entrega resultados de Encuesta de Proyecciones y Expectativas en Actores Estratégicos de la Educación Superior (EPAES)

La Superintendencia de Educación Superior compartió con la comunidad académica los resultados de la primera Encuesta de Proyecciones y Expectativas en Actores Estratégicos de la Educación Superior (EPAES). Este nuevo instrumento, que se realizará anualmente para conocer las expectativas de los actores clave del sistema de educación superior en Chile, consideró la participación de 331 […]

“The authorities of the Universidad Austral, like the Superintendence, they understand perfectly well that this is no time for cosmetic changes”

In an interview granted to the Austral newspaper of Valdivia, the Superintendent of Higher Education, José Miguel Salazar, addressed for the first time publicly the complex financial situation facing the Universidad Austral de Chile. The regulatory authority for the higher education system stated that “the Superintendency carries out a permanent supervisory role for the various [...]

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation