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SES Holds Informative Session with Legal Teams from Higher Education Institutions on the Application of Law 21.369

La Superintendencia de Educación Superior (SES) convocó a una jornada informativa dirigida a las contrapartes jurídicas de las distintas instituciones de educación superior del país. El encuentro, realizado de manera telemática el pasado 12 de junio, tuvo como objetivo profundizar en los alcances del último pronunciamiento institucional contenido en el Oficio Ordinario SES N°498/2025, que […]

SES refuerza llamado a erradicar la violencia de género en la educación superior

La Superintendencia de Educación Superior (SES) reafirma su compromiso con la promoción de ambientes académicos seguros, inclusivos y libres de violencia de género, discriminación y acoso sexual. En el marco de la Ley N°21.369, que regula, previene y sanciona estas conductas en la educación superior, la SES continúa fortaleciendo su rol de supervisión y fiscalización […]

Reclamos y denuncias contra instituciones de educación superior 2024: SES registra alza de 20% y casos con resultado favorable para el reclamante se elevan a 57%

La Superintendencia de Educación Superior (SES) dio a conocer el balance de reclamos y denuncias que ingresaron a su plataforma de atención ciudadana en contra de instituciones de educación superior durante 2024, dando cuenta de un alza de 20% respecto al año pasado, con un total de 5.383 requerimientos. Respecto a este punto, el Superintendente […]

Los seis ejes del Plan Anual de Fiscalización y Supervisión 2024

La Superintendencia de Educación Superior (SES) notificó a todas las instituciones de educación superior la aprobación del Plan Anual de Fiscalización y Supervisión 2024, que prioriza las temáticas que se han sido consideradas importantes de supervigilar para resguardar el cumplimiento de la normativa y el correcto uso de los recursos. Los programas de supervisión y […]

A cycle of feedback workshops on compliance with Law 21.369 was developed.

With the participation of representatives from more than 50 higher education institutions in the country, the Superintendence of Higher Education held a cycle of three feedback workshops on the compliance in the implementation and execution of Law 21.369. This regulation, enacted in 2021, prevents and sanctions sexual harassment, violence, and [...]

Plan de fiscalización SES: 95,4% de las instituciones de educación superior cuenta con política integral contra el acoso sexual, la violencia y la discriminación de género

La Superintendencia de Educación Superior (SES) dio a conocer los resultados preliminares del Primer plan de fiscalización a instituciones de educación superior sobre las obligaciones contenidas en la Ley N°21.369, que regula el acoso sexual, la violencia y la discriminación de género en el ámbito académico. A dos meses de iniciada la exigibilidad de las […]

Estados financieros 2022

Pontificia Universidad Católica de Chile Pontificia Universidad Católica de Valparaíso Universidad Academia de Humanismo Cristiano Universidad Adolfo Ibáñez Universidad Adventista de Chile Universidad Alberto Hurtado Universidad Arturo Prat Universidad Austral Universidad Autónoma de Chile Universidad Bernardo O’Higgins Universidad Bolivariana Universidad Católica Cardenal Raúl Silva Henríquez Universidad Católica de la Santísima Concepción Universidad Católica de Temuco […]

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation