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What are the information deadlines for compliance with Law 21.091?

Students

The Superintendency of Higher Education (SES) informs you of the 2026 calendar of dates on which higher education institutions must submit the information required to comply with Law No. 21.091. For these purposes, two types of deadlines are contemplated for the submission of information. On the one hand, there are deadlines [...]

Este jueves vence plazo para ejercer el derecho a retracto en la educación superior

El Servicio Nacional del Consumidor (SERNAC) y la Superintendencia de Educación Superior (SES) reiteraron que el próximo jueves 29 de enero vence el plazo para que los estudiantes que ingresan a la educación superior por primera vez puedan ejercer el derecho a retracto establecido en la Ley del Consumidor (LPC). Este derecho beneficia a los […]

Superintendent of Higher Education meets with new rector of the University of Aysén

The Superintendent of Higher Education, José Miguel Salazar, held a meeting with the recently elected rector of the University of Aysén, Víctor Cubillos Godoy, who took over the leadership of the institution after the provisional administration process that lasted for two years concluded. The meeting took place at the Superintendency's offices […]

COSOC defines session calendar for 2026

This Thursday, January 22nd, the Civil Society Council (COSOC) of the Superintendency of Higher Education (SES) held its second session, corresponding to the first of the year 2026. The meeting took place in a hybrid format and was attended by five of its six members. The session was presided over by Reiner Hollander. […]

Provisional administration at the University of Aysén closes with a positive balance

After two years of work, this Thursday, January 15, the provisional administration of the University of Aysén officially concluded. This administration was ordered by the Superintendency of Higher Education (SES) in January 2024 with the goal of addressing the complex financial situation the institution was undergoing. During 2023, the institution was subject to an investigation due to [...]

Rule for Related Persons: SES Begins Consultation Period

Starting January 3rd, after its publication in the Official Gazette, the Superintendency of Higher Education (SES) begins the public information period regarding General Standard 6, which regulates the operations of persons related to higher education institutions, with the need to ensure adequate prevention [...]

The Higher Education Financial Well-being Study 2025 Visualizer is presented.

The Superintendency of Higher Education (SES) presented this Tuesday the viewer for the Third Financial Health Study on Expenses and Costs in Higher Education 2012-2024. On the occasion, led by Superintendent José Luis Salazar, a tour of the platform's dashboard was conducted, addressing its structure, main functionalities, and usage criteria, with […]

SES COSOC holds its first meeting and defines presidency

COSOC

This Tuesday, the inaugural meeting of the first Civil Society Council (COSOC) of the Superintendence of Higher Education (SES) was held, an instance in which it was decided who would hold the presidency of the body. The position will be assumed by the representative of academic organizations, Reiner Hollander, from the Association of Academics [...]

SES Delivers Results of its Third Financial Health Study of Higher Education in Chile

The Superintendency of Higher Education (SES) presented this Friday the results of its Third Financial Health Study on Higher Education Expenses and Costs 2012-2024, at a ceremony held in the auditorium of the General Comptroller's Office of the Republic. The document is an unprecedented X-ray of how universities, professional institutes, and centers […]

Enter your case

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation