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Hours of operation: Monday to Friday from 9:00 to 13:00 hours.

SES participa en sesión de SINACES: Superintendente Francisco Achurra expone focos de gestión y se aprueba Plan de Acción 2026-2030

En la última sesión del Sistema Nacional de Aseguramiento de la Calidad de la Educación Superior (SINACES), realizada el pasado martes 25 de agosto, los integrantes del comité dieron la bienvenida oficial al nuevo Superintendente de Educación Superior, Francisco Achurra González. En el encuentro de coordinación interinstitucional, el Superintendente presentó la hoja de ruta de la […]

Ministry of Education formalizes the closure of La República University

El Ministerio de Educación informó la aprobación del decreto que formaliza la cancelación de la personalidad jurídica y la revocación del reconocimiento oficial de la Universidad La República. La próxima etapa del proceso será el nombramiento del administrador de cierre de la institución por parte del Consejo Nacional de Educación. De acuerdo con el comunicado […]

Women's Day: SES's commitments to equality and the prevention of gender-based violence in higher education 

Este domingo se conmemora el Día Internacional de la Mujer, una fecha que invita a reafirmar compromisos. Desde la Superintendencia de Educación Superior (SES) reconocemos a todas las mujeres que forman parte de las comunidades de educación superior a lo largo del país y reiteramos nuestra responsabilidad institucional de resguardar espacios libres de acoso sexual, violencia y […]

What are the information deadlines for compliance with Law 21.091?

Students

The Superintendency of Higher Education (SES) informs you of the 2026 calendar of dates on which higher education institutions must submit the information required to comply with Law No. 21.091. For these purposes, two types of deadlines are contemplated for the submission of information. On the one hand, there are deadlines [...]

SES Releases Final Report and Database from the Third Study of Financial Health in Higher Education

Durante diciembre, la Superintendencia de Educación Superior (SES) presentó los resultados del Tercer Estudio de Salud Financiera sobre Gastos y Costos en la Educación Superior 2012-2024, el cual analiza cómo las universidades, institutos profesionales y centros de formación técnica del país distribuyen sus gastos. Entre los principales hallazgos del informe destacan el costo anual promedio […]

Este jueves vence plazo para ejercer el derecho a retracto en la educación superior

El Servicio Nacional del Consumidor (SERNAC) y la Superintendencia de Educación Superior (SES) reiteraron que el próximo jueves 29 de enero vence el plazo para que los estudiantes que ingresan a la educación superior por primera vez puedan ejercer el derecho a retracto establecido en la Ley del Consumidor (LPC). Este derecho beneficia a los […]

Superintendent of Higher Education meets with new rector of the University of Aysén

The Superintendent of Higher Education, José Miguel Salazar, held a meeting with the recently elected rector of the University of Aysén, Víctor Cubillos Godoy, who took over the leadership of the institution after the provisional administration process that lasted for two years concluded. The meeting took place at the Superintendency's offices […]

COSOC defines session calendar for 2026

This Thursday, January 22nd, the Civil Society Council (COSOC) of the Superintendency of Higher Education (SES) held its second session, corresponding to the first of the year 2026. The meeting took place in a hybrid format and was attended by five of its six members. The session was presided over by Reiner Hollander. […]

Enter your case

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation