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Hours of operation: Monday to Friday from 9:00 to 13:00 hours.
  • Public attention: Moneda 975, 11th floor, Santiago, RM.
  • Hours of operation: Monday to Friday from 9:00 to 13:00 hours.
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Publications

Cuenta Pública 2026

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DESCARGAR PRESENTACIÓN
Descargar observaciones y respuestas

Revisa la gestión 2025 de la Superintendencia de Educación Superior (SES).

Public account previous years

CP2425

2024

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CP 23

2023

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CP 22_ copia 3

2022

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2021

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2020

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2019

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Reports and Reports

La Superintendencia de Educación Superior (SES) tiene como una de sus misiones incrementar los niveles de transparencia en el sistema de educación superior. De esta manera, ha publicado los siguientes documentos con información relevante para ciudadanía:

Informe sobre reclamos y denuncias recibidas por la SES

Con apartado específico sobre reclamos y denuncias respecto de la Ley 21.369

Noviembre 2025

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Informe sobre reclamos y denuncias recibidas por la SES

Noviembre 2024

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Informe sobre reclamos y denuncias recibidas por la SES

Diciembre 2023

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Resultados Plan de Fiscalización a IES en contexto del COVID-19

Marzo 2022

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Reporte Consolidado Avance implementación Ley N°21.369

Junio 2022

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Reporte Resultados Retorno a la Presencialidad Sistema de Educación Superior

Octubre 2022

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Reporte Estadístico
Plan de Fiscalización
Ley N°21.369

Noviembre 2022

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Reporte Estadístico
Financiero

Sistema de Educación Superior

(Sobre base de EE.FF auditados 2016-2021)

Noviembre 2022

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Informe Estadístico Financiero Sistema de Educación Superior

Junio 2021

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Serie Documentos de Educación Superior

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DESCARGA GUÍA METODOLÓGICA
DESCARGA PRESENTACIÓN
DESCARGA BASE DE DATOS
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Interactive data panel

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Interactive data panel

Visualización SESuperior

Encuesta de Proyecciones y expectativas de actores estratégicos de la Educación Superior

Descargar MINUTA
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Otros documentos de la encuesta

DESCARGAR FICHA TÉCNICA
DESCARGAR FORMULARIO
DESCARGAR ESTUDIO COMPLEMENTARIO GÉNERO
Descargar CUESTIONARIO
DESCARGAR PRESENTACIÓN

Otros documentos de la encuesta

DESCARGAR LIBRO DE CÓDIGOS
DESCARGAR BASE DE DATOS
Materia
Resolution
Date

Aprueba Plan Anual de Auditorías año 2026 de la Superintendencia de Educación Superior

 

Diciembre 2025

Modifica Procedimiento de Mediación de la Superintendencia de Educación Superior

 

Octubre 2025

Aprueba Manual de Procedimiento de Gestión de Reclamos y Admisibilidad de Denuncias

 

Septiembre 2025

Aprueba procedimiento de atención presencial de público

 

Enero 2025

 

Aprueba procedimiento de mediación de la Superintendencia de Educación Superior

 

Enero 2025

 

Instructivo para la evaluación de la admisibilidad de las denuncias que se presenten ante la Superintendencia de Educación Superior

 

Abril 2024

 

Procedimiento Administrativo Sancionatorio Técnico Profesional

Enero 2024

 

Procedimiento Administrativo Sancionatorio Universitaria 

 

Enero 2024

 

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CLAIM

The claim it is the request to the Superintendent for this to intervene as a mediator in the dispute existing between the complainant and any of the institutions of higher education are controlled. 

Purpose of the Claim:

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

To file a claim, what should I consider?

I am the person concerned or the I represent

I have a problem that I have not been able to resolve with an Institution of Higher Education.
 I have a history to prove the problem (emails, audios, texts, documents, formal, etc..) with the institution of higher education.

Propose an alternative solution to the particular problem of the claimant in the event of a mediation that instruct the Superintendent.

Claim Stages

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COMPLAINT:

The Complaint it is the act by which informs the Superintendency of a potential irregularity, with the object that this Investigate and take appropriate action

Purpose of the Complaint:

Apply by the Superintendence sanctions
apply in accordance with the law.

It is important to consider that the complaint does NOT pursue a
solution to the particular problem of the complainant

Review the admissibility of complaints instructions here

To file a complaint, what should I consider?

I am the person concerned or the I represent.

I want or do NOT want to reveal my identity (If the option is NOT you will be contacted by a member of the SES to lift or ratify such reserve).

I can describe the specific facts constituting a violation, the date and place in which they occurred.

If possible, I will identify the alleged infringer (faculty, students, administrative authority, etc).

Stages of the complaint

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What types of complaints fall under SES jurisdiction?

Under the categories of complaints: 

Obtaining academic background: certificates (notes, a regular student, ranking, recognition of hours, title, grade, and exit), plans and programmes, concentration notes

Problems in the community institutional arising from violations of the internal regulations of the institutions 

Charges for removal or academic suspension, charging wrong.

Benefits and/or grants student grants and loans) 


    Misleading advertising 
   Infrastructure or equipment, laboratories, computer support 

    Application and admission selection test 

    Comprehensive policy against sexual harassment, violence and gender discrimination 

What types of complaints are not within the SES's jurisdiction?

  Breaches in the area of school Education 

  Application and renewal of scholarships allocated by the Ministry of Education

 Higher education institutions are not officially recognized by the State

 Requirements in closed institutions 

 Labour issues

  Tuition associated with immigration documentation 

Results of the plan to control IES in the context of the COVID-19

In the wake of the pandemic by COVID-19, we ask the schools a report to give account of modality under which maintained the delivery of education and how they met the academic commitments assumed with their students. These are the reports published to date: